Each year, our work enhances the health, comfort, and well-being of thousands of households. We’re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we’re making strides toward the UK’s goal of reaching net-zero emissions!
Our Customer Liaison Officers make a vital contribution to this work. In the role you will be responsible for supporting residents and keeping them informed as we work to improve their homes. The job entails meeting regularly with tenants, homeowners and small community groups to explain the benefits of installing energy efficiency measures, to answer their questions and to maintain regular communications with them before, during and after the works take place. You will help to make them aware of any choices they might be asked to make (such as exterior colours and finishes) and you will keep a record of any customers who might have special requirements. It will demand a combination of face-to-face contact, emails, texts and phone calls, as well as the delivery of letters and literature. Consequently, good communication skills and a friendly, approachable outlook are essential.
